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Your Mechanic

Guest

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As a mechanic, I have noticed lots of things, but these always take the cake. This also depends on if you work at a service station, quick lube shop or a regular garage/dealer, but happen all the time at any of them, some more often as the others.I still have yet to figure out why people will show up 20 minutes to a half hour before opening time and expect someone to wait on them. I may get to work a half hour early, but that is the time I use to finish waking up, get some caffiene into me and read a bit of the newspaper. Come lunchtime, more people show up wanting their car serviced. Guess what, I am ready to eat lunch too. I am as human as you are and are hungry too. Matter of fact, I most likely haven't eaten for 6 hours compared to your 3 or 4 after you grab something on the way to work. I eat before I leave my apartment.Come quiting time, I want to go home just as you do. Why do you continually show up in the last 15 minutes wanting something done or better yet, an hour before closing wanting a 2 hour job that just has to be done today? Why didn't you bring me the car one of the days I sat around all day doing nothing? If I tell you to bring your car in at 8AM in the morning, that is just what I mean, not 4 hours later. I want to make sure I get your car in the shop to have the time I need to get your car fixed and back to you on that day. One thing I notice is people always want someone to look at their car about a noise and wanting it for free. Pardon me, but that is work you are wanting me to do and you should pay me for my time. Don't get all mad when I tell you that diagnostics is $45 to find out what the noise or problem is.Remember, if you want service, you need to remember a few things. Will I open up where I work to wait on someone before regular business hours. Will I delay my lunch to serve another customer? Will I stay late to finish up and get one more person taken care of before I go home? If you can't answer yes to any of those questions, don't ask that of your mechanic.

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Dannik

I used to work in Big Business property management, and had the same issues. People would call in "my boss's toilet hasn't flushed properly in months!". They would neglect to mention the dropped a PDA down the crapper four weeks ago, and look aghast at you for demonstrating that electronics aren't exactly flushable. Doubly so when they were billed for the call.

Or my fave.. someone would call about losing power at their workstation, but play stupid when it turned out they kicked their power bar off by stretching out after kicking the shoes off. They didn't like paying for their own self-explained idiocy.

It doesn't matter what aspect of the service industry you partake in. Customers are typically a selfish bunch. While I've always tried to give people what the actually are looking for, there's going to be that handfull who want what they ask for, no matter how distant it is from what they really need.

Which is a smack in the face, much of the time.

WK, every industry that serves people has it's idiots. En masse.

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