[Rocky]

So Steam is rejecting my login, and although it SAYS it has sent me a password recovery, the email never arrives.

Anyone know how to resolve this?

[Pave Low]

OK, I've just tested on mine and received the email OK in a few seconds, so their mail servers are up and working (the from email is: noreply@steampowered.com)

one thing I did notice is that if you use the "dont know my account name" (the logon) bit, even if you enter an incorrect email (tried a totally bogus one) it does say it's sent an email to your address (when it clearly cant have done)

maybe check to see if using the right address ? Try checking back through old received emails in case you have a previous one when you originally signed up or last changed something (if you file them)


If you can receive test emails on the email address registered to steam (IE sending yourself one) and it's not in your spam bin Etc or on a blocked list

then you will have to raise a support ticket > Steam Support

*The account you use on the support system is different to your steam one

Quote

If you have not yet created a unique Steam Support account for the Steam Support system, you can do so by clicking Create Account button below. Your Steam Support account is a separate account from your Steam or Forum account. It does not exist by default. Please do not attempt to enter your Steam account information for the Steam Support system, as it will not work.

it does say on the Steam support page that if you don't receive the reclaim email it could be a sign of a hacked account (IE someone's change the email address)

Quote

If you do not receive the account name e-mail or the verification code/secret question e-mail, your account may have been hijacked by another user. Please see the Reclaiming a Hijacked Steam Account for instructions to reclaim a hijacked Steam account.

https://support.stea...DFN-4366#submit

[Rocky]

Yeh I have my steam login stored in my pda so I am 99% sure I am using the right one. Still, I did try using another e-mail address and you're right, it says it has sent it just the same, which is pretty poor QA.

I'll use that support link you posted, thanks.

[Rocky]

They eventually sent me a new password...

Quote

Hello,

A staff member has replied to your question:

Hello Rocky,

It appears as though your account may have been hijacked by another user. Please follow the link below and take the prescribed steps to ensure the security of your account in the future:

TITLE: Account Security Recommendations
URL: http://support.steam...=1266-OAFV-8478

I have reset your account password and sent the new login information in a separate e-mail. If you do not receive the e-mail and you are running a Spam filter, check and make sure the e-mail is not being filtered as spam.

Note: Passwords are all numbers.

Your new Secret Question will be set to "What did customer service reset your password to?"

... etc etc

Tx for the link Pave.

Oh interesting! Looks like I have some new freinds on my steam account... I must just say hello

And my steam is ID is not Rocky anymore - it's "Muslinium"??? OMG I really was hijacked.

[Tinker]

All this talk of steam..must play HL2 again. Can`t resist.