*Firstly try searching the tech support forum by keyword(s) for your problem, chances are somebody else has already posted about it and there may already be a solution, but if not...
When posting for Tech support help, please include the following information:
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Your system details:
Manufacturer, Make and model of the PC or Laptop
What Operating system version and service pack #
Manufacturer, Make and model of Processor (and clock speed)
the amount of System Memory fitted
Manufacturer, Make and model of Video Card, amount of video RAM and what driver version+Date
Manufacturer, Make and model of Sound Card and what driver version
What Version of DirectX (including the letter) and also run Dxdiag and post details of any errors.
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Game details:
What version of Game (latest patch number)
Whether it was retail version on a CD/DVD or an Online Download version (and from where)
Post the Game crashlog.txt
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Crash details:
Describe prior to the crash, during the crash and after the crash (don't forget What mission and where on the map, what had you just done/clicked/selected and otherwise happened in game)
Exact error message
Details of Mods you are using (or recently "tried") and other changes you have made to the game
Details of other applications running, Xfire,TeamSpeak, CD burning, Etc
Has it worked ok before and has anything changed recently ?
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For Internet connection problems:
Who is the Internet Service Provider and what details of Internet connection (Speed/Type Etc)
What is make and model of Modem
What is make and model of Router and what firmware version
What is make and model of Network card and what driver version
Details and what make and model of Firewall you use
Details of other online Games you play (particularly any where you're the host and any that have had problems)
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Remember if you don't tell us the details, the first reply to your post is likely to be somebody asking for details and referencing this post.
Help us to Help you

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