Jump to content
Ghost Recon.net Forums
Rocky

Vista PC will not browse internet, but it is connected

Recommended Posts

I've got a PC here that reports page not found in FF and IE for any attempt to browse the internet when connected to my confirmed working home network.

However, I installed MS Security Essentials, and it managed to connect to the interent to download the latest definations file, and reported no virus after a scan.

Anyone got any idea on how to resolve this?

I googled a bit and came up with a winsock command to run, but I thought I'd check in here first.

Share this post


Link to post
Share on other sites

Have you got a different browser you could try to see if it is a FF or IE error? Did you try and reboot the PC to see if it would connect afterwards? Did you try rebooting your router?

Share this post


Link to post
Share on other sites

LOL, just saw the line under your avatar Rocky. At least you have another computer working. ;)

Is it able to resolve the address through DNS?

Share this post


Link to post
Share on other sites

@ WK yeh tried all that. It's nothing to do with the router as all other devices are connecting fine, there is something out of sorts on the PC.

@FF good idea, but no luck. "Firefox can't establish a connection to the server at 87.124.26.121"

This is issue is on a friends PC and he says it happened after he uninstalled Norton, or maybe McKafee.

Oh, and it CAN ping to domain names! So it is definitely connected, can download virus updates etc, can ping, but cannot browse. And I even tried on a fresh FF install.

Share this post


Link to post
Share on other sites

FIXED IT

I browsed around on my own PC trying to find a solution for "can ping but not browse", eventually I found one guy saying that is Norton had been installed and removed, then you might need to also go to the norton site and download an uninstall tool to completely remove it.

So I went to here, download the tool, ran it, restarted and then everything was working perfect.

I think this is absolutely ridiculous, how can a supposedly top line security suite mess up an uninstall to the point it renders a computer incapable of browsing the web? It leaves the end user with no clue as to what the problem is, and no internet to figure it out.

I know some of you use Norton and McKafee but I've seen so many PCs with so many problems directly attributable to these programs I would NEVER recommend them. :wall:

Share this post


Link to post
Share on other sites

If I had know you were using Norton and had uninstalled it I may have been able to help as I had the exact same problem a few months ago.

I got rid of Norton and installed AVG, here's a lesson to us all, just because it's a top end program it doesn't mean it's the best, for me the free version of AVG works better than Norton ever did. :wall:

Share this post


Link to post
Share on other sites

This isn’t a Norton fault this is due to a know problem with Windows

What happens is the TCP/IP stack Winsock settings & catalogue can get corrupted, usually during the installation or removal of any networking software (& sometimes due to Malware) . You will be able connect to the Internet, but the packets won't transfer back and forth.

The usual solution is just to reset the Winsock Catalog to a clean state or default configuration using a netsh winsock reset command from a dos window

this problem is easy to confirm as usually the event log will contain a number of error messages pointing to it (or just ask the user what do you just do last ? )

Using a free A/V is like having a cardboard door on your house

NIS is top in my tests of over 15 years of actual use on various systems & networks and the latest version is the best so far.

Share this post


Link to post
Share on other sites

Free Windows Security Essentials plus a nice dose of common sense :thumbsup:

Share this post


Link to post
Share on other sites

Using a free A/V is like having a cardboard door on your house

:lol:

I have been using AVG free for over 8 months without any problems, when I was using Norton I could expect some sort of virus every couple of weeks.

Maybe I have just been lucky with AVG. :unsure:

Share this post


Link to post
Share on other sites

Using a free A/V is like having a cardboard door on your house

At least when we remove said cardboard door, it doesn't prevent us getting into the house 0:)

Share this post


Link to post
Share on other sites

I think getting your computer infected/compromised has a lot more to do with surfing/downloading habits than what software suite you use.

I have a friend from China who uses (a cracked) Kaspersky but he complains his computer gets infected a few times a year - likely because he uses a lot of other software he downloads from Chinese sites.

I have stayed away from Norton for years because I found it just too intrusive. If I was going to pay for something, it would be McAfee or Kaspersky, but I generally just use AVG and now MS's Security Essentials

In the end, I read a security expert say that just assume that your computer is already infected with trojans/rootkits/whatever and 1) be careful what personal info you put on your computer and 2) make sure you back up all your valuable data externally and on a regular basis.

Share this post


Link to post
Share on other sites
when I was using Norton I could expect some sort of virus every couple of weeks.

oh yeah, what websites were you visiting then :rolleyes: tsk tsk, looks like Aunty ZJJ will be speaking to you about those kind of browsing habits

You wouldn't happen to be "Rocky's friend" who is the subject of this post by any chance, no wonder the PC refused to go to the internet

At least when we remove said cardboard door, it doesn't prevent us getting into the house 0:)

Should have got in through Windows then :rolleyes:

Share this post


Link to post
Share on other sites

OMG, our secret is out Rocky, I hoped no one would notice, sorry! :(

The sort of sites I visit are the type that sell fairy cakes and poetry so Auntie Zjj should be very proud of me. :P

:seehearspeak:

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×